Sonia
San Martín Gutiérrez
Catedrática de Universidad
Lauren
Trabold Apadula
Publications by the researcher in collaboration with Lauren Trabold Apadula (3)
2023
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Let it flow: the role of seamlessness and the optimal experience on consumer word of mouth in omnichannel marketing
Journal of Research in Interactive Marketing, Vol. 17, Núm. 1, pp. 1-18
2021
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"Be seamless, my firm!": cómo gestionar la experiencia de interacción omnicanal con los consumidores
Revista de marketing y publicidad, Núm. 3, pp. 7-38
2020
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Have an omnichannel seamless interaction experience! Dimensions and effect on consumer satisfaction
Journal of Marketing Management, Vol. 36, Núm. 17-18, pp. 1731-1761