Análisis de los factores que condicionan la elección del canal de compra por parte del consumidorevidencias empiricas en la industria hotelera
- Izquierdo Yusta, Alicia
- Martínez Ruiz, María Pilar
ISSN: 1138-5758
Año de publicación: 2009
Número: 41
Páginas: 93-122
Tipo: Artículo
Otras publicaciones en: Cuadernos de economía y dirección de la empresa
Referencias bibliográficas
- Akerlof, G. (1970), «The markets for lemons: quality under uncertainty and the market mechanism», Quarterly Journal of Economics, vol. 84, agosto, págs. 488-500.
- Andaleeb, S.S. (1996), «An experimental investigation of satisfaction and commitment in marketing channels: the role of trust and dependence», Journal of Retailing, vol.72 núm. 1, págs. 77-93.
- Arrow, K. J. (1985), «The economics of agency (Chapter 2). Principals and agents: the structure of business», en John W. Pratt y Richard Zeckhauser, Harward Business School Press. Boston Mass.
- Ba, S. y Pavlou, P.A. (2002), «Evidence of effect of trust building technology in electronic markets: price primiums and buyer behaviour», MIS Quarterly, vol. 26 núm. 3, págs. 243-268.
- Bagozzi, R. P. y Yi, Y. (1988), «On the evaluation of structural equation models», Journal of the Academy of Marketing Science, vol. 16, Primavera, págs. 74-94.
- Bakos, J. Y. (1997), «Reducing buyer search costs: implications for electronic marketplaces», Management Science, vol. 43 núm. 12, Diciembre, págs. 1676-1692.
- Belanger, F.; Hiller, J. S. y Smith, W. J. (2002), «Trustworthiness in electonic commerce: the role of privacy, security, and site attributes», Journal of Strategic Information Systems, vol. 11, págs. 245-270.
- Bentler, P. M. (1990), «Comparative fit indexes in Structural models», Psychological Bulletin, vol. 107 núm. 2, págs. 238-246.
- Bergen, M.; Dutta, S.; Orville C. y Walker, J. R. (1992), «Agency relationships in marketing: a review of the implications and applications of agency and related theories», Journal of Marketing, vol. 56, Julio, págs. 1-24.
- Biswas, D. y Biswas, A. (2004), «The diagnostic role of signals in the context of perceived risks in online shopping: Do signals matter more on the web?», Journal of Interactive Marketing, vol. 18 núm. 3, Verano, págs. 30-45.
- Card, J. A.; Chen, Ch.-Y. y Cole, S.T. (2003), «Online travel products shopping: differences between shoppers and nonshoppers», Journal of Travel Research, vol. 42, noviembre, págs. 133-139.
- Ching Biu Tse, A. (2001), «Factors affecting consumer perceptions on product safety», European Journal of Marketing, vol. 33 núm. 9/10, págs. 911-925.
- Citrin, A.V.; Stem, D. E.; Spangenberg, E. R. y Clark, M. J. (2003), «Consumer need for tactile input an Internet retailing challenge», Journal of Business Research, vol. 56, págs. 915-922.
- Conchar, M. P.; Zinkhan, G. M.; Peters, C. y Olavarrieta, S. (2004), «An Integrated framework for the conceptualization of consumeŕ s perceived risk processing», Journal of Academy of Marketing Science, vol. 32 núm. 4 págs. 418-436.
- Corbitt, B. J.; Tanasankit, Th. y Yi, H. (2003), »Trust and e-commerce: a study of consumer perceptions», Electronic Commerce Research and Applications, vol. 2, págs. 203-215.
- Cox, D. F. y Rich, S. U. (1964), «Perceived risk and consumer decision-makingthe case of telefhone shopping», Journal of Marketing Research, vol.1, págs. 2-39.
- Cunningham, L. F.; Gerlach, J.; Harper, M. D. y Young, C. E. (2005), «Perceived risk and the consumer buying process: Internet airline reservations», International Journal of Service Industry Management, vol. 16 núm. 4, págs. 357-372.
- Dasgupta, P. (1988), «Trust as a Comodity», Disponible en http//www.sociology.0x.ac.uk/papers/dasgupta49-72.
- Degeratu, A. M.; Rangaswamy, A. y Wu, J. (2000), «Consumer choice behavior in online and traditional supermarkets: the effects of brand name, price, and other search attributes», International Journal of Research in Marketing, vol. 17, págs. 55-78.
- Dholakia, R. R. y Usitalo, O. (2002), «Switching to electronic stores: consumer characteristc and the perception of shopping benefits», Journal of Retail & Distribution Management, vol. 30 núm. 10, págs. 459-469.
- Doney, P. M. y Cannon, J. P. (1997), «An examination of the nature of trust in buyerseller relationships», Journal of Marketing, vol. 61, Abril, págs. 35-51.
- Doolin, B.; Dillon, S.; Thompson, F. y Corner, J. L. (2005), «Perceived risk, the Internet shopping experience and online purchasing behaviour: a New Zealand perspective», Journal of Global Information Management, vol.13 núm. 2, págs. 66-88.
- Eisenhardt, K. M. (1989), «Agency Theory: an assessment and review». The Academy of Management Review, vol.14 núm. 1, págs.57-74
- Erdem, T. y Swait, J. (1998), »Brand equity as a signalling phenomenon», Journal of Consumer Psychology, vol. 7 núm. 2, págs. 131-157.
- Flavián, C. y Guinalíu, M. (2006), «Consumer trustee, perceived security and privacy policy». Three basic elements of loyalty to a web site». Industrial Management & Data Systems, vol. 106 núm. 5, pags. 601-620.
- Forsythe, S. M. y Shi, B. (2003), «Consumer patronage and risk perceptions in Internet shopping», Journal of Business Research, vol. 56, págs. 867-875.
- Ganesan, S. (1994), «Determinants of long-term orientation in buyer-seller relationships», Journal of Marketing, vol. 58, Abril, págs. 1-19.
- Garbarino, E. y Johnson, M. S. (1999), »The different roles of satisfaction, trust, and commitment in customer relationships», Journal of Marketing, vol. 63, abril, págs. 70-87.
- Gaski, J. F. (1984), «The theory of power and conflict in channels of distribution», Journal of Marketing, vol. 48, verano, págs. 9-29.
- Gefen, D.; Srinivasan, V. y Tractinsky, N. (2003), « The conceptualizations of trust, risk and their relationship in electronic comerce: the need for clarifications». Proceeding of the 36th Hawaii International Conference on System Sciences.
- George, J. F. (2002), «Influences on the intent to make Internet purchases», Internet Research, vol. 12 núm. 2, págs. 165-180.
- Geyskens, I.; Steenkamp, J. B. y Kumar, N. (1998), «Generalizations about trust in marketing channel relationships using meta-analysis», International Journal of Research in Marketing, vol. 15, págs. 223-248.
- González Mieres, C. (2002), El riesgo percibido por el consumidor. Una aplicación empírica a la elección de marcas del distribucidor, Tesis Doctoral, Oviedo 2002.
- Goodwin, C. (1991), »Privacy: recognition of a consumer right», Journal of Public Policy & Marketing, vol. 10 núm. 1, Primavera, págs. 149-166.
- Heide, J. B. y John, G. (1988), «The role of dependence balancing in safeguarding transaction-specific assets in conventional channels», Journal of Marketing, vol. 52, Enero, págs. 20-35.
- Huston, J. H. y Spencer, R. W. (2002), «Quality, uncertaninty and the Internet: the market for lemons». American Economist, Primavera, vol. 46 núm. 1, págs. 50-60.
- Jacoby, J. y Kaplan, L. B. (1972), »The components of perceived risk.» Proceedings of The Third Annual Conference of the Association for Consumer Research, págs. 382-393.
- Jarvenpaa, S. L. y Todd, P. A. (1997), »Consumer reactions to electronic shopping on the World Wide web», International Journal od Electronic Commerce, vol. 1 núm. 2, págs. 59-88.
- Jarvenpaa, S. L.; Tractinsky, N. y Vitale, M. (2000), »Consumer trust in an Internet store», Information Technology and Management, vol. 1 núm. 1, págs. 45-71.
- John, G. y Weitz, B. A. (1988), »Forward integration into distribution: an empirical test of distribution cost analysis», Journal of Law, Economics and Organization, vol. 4 núm. 2, Otoño, págs. 337-355.
- Jöreskog, K. G. y Sörbom, D. (1989), LISREL 7: a guide to the program and application. 2nd ed. Chicago: SPSS Inc.
- Keeney, R. L. (1999), «The value of Internet commerce to the customer», Management Science, vol. 45 núm. 4, Abril, págs. 533-542.
- Klein, L. R. y Ford, G. T. (2003), «Consumer search for information in the digital age: an empirical study of prepuchase search for automobiles», Journal of Interactive Marketing, vol. 17 núm. 3, Verano, págs. 29-
- Klein, S. (1989), «A transaction cost explanation of vertical control in international markets», Journal of The Academy of Marketing Science, vol. 17 núm. 3, págs. 253-260
- Lee, M. K. O. y Turban, E. (2001), «A trust model for consumer Internet shopping», International Journal of Electronic Commerce, vol. 6 núm. 1, Otoño, págs. 75-91.
- Liang, T. P. y Huang, J. S. (1998), «An empirical study on consumer acceptance of products in electronic markets: a transaction cost model», Decision Support Systems, vol. 24, págs. 29-43.
- Liebermann, Y. y Stashevsky, S. (2002), »Perceived risks as barriers to Internet and e-commerce usage», Qualitative Market Research: an International Journal, vol. 5.núm. 4, págs. 291-300.
- Lim, N. (2003),«Consumeŕ perceived risk: sources versus consequences», Electronic Commerce Research and Applications, vol. 2 págs. 216-228.
- Mayer, R. C.; Davis, J. H. y Schoorman, F. D. (1995), «An integrative model of organizational trust», Academy of Management Review, vol. 20 núm. 3, págs. 709-734.
- Mayer, R. N. (2002), »Shopping from a list: international studies of consumer online experiences», The Journal of Consumer Affairs, vol. 36 núm. 1, págs. 115-126.
- Milgrom, P. y Roberts, J. (1992), Economics, organization and management, Englewood Cliffs, Printece Hall, New York.
- Milne, G. R. y Culnan, M. J. (2004), «Strategies for reducing online privacy risks: why consumers read (or doń t read) online privacy notices», Journal of Interactive Marketing, vol. 18 núm. 3, Verano, págs. 15-29.
- Mishra, D. P.; Heide, J. B. y Cort, S. G. (1998), «Information asymmetry and levels of agency relationships», Journal of Marketing Research, vol. XXXV, agosto, págs. 277-295.
- Mitchell, V. W. y Greatorex, M. (1993), «Risk perception and reduction in the purchase of consumer services», The Service Industries Journal, vol. 13 núm. 4, octubre, págs. 179-200.
- Morgan, R. M. y Hunt, S. D. (1994), «The commitment-trust theory of relationship marketing», Journal of Marketing, vol. 58, julio, págs. 20-38.
- Novak, T. P.; Hoffman, D. L. y Yung, Y. F. (2000), «Measuring the customer experience in online enviroments: a structural modelling approach», Marketing Science, vol. 19, núm. 1, Verano, págs. 22-42.
- Pavlou, P. A.; Liang, H. y Xue, Y. (2007), «Understanging and mitigating uncertainty in online exchange relationships: a principal-agent perspective». MIS Quartely, vol. 31, núm. 1, Marzo, págs. 105.
- Pavlou, P. A. y Gefen, D. (2004), «Building effective online marketplaces with institution-based trust», Information Systems Research, vol. 15, núm. 1, marzo, págs. 37-59.
- Pires, G.; Stanton, J. y Eckford, A. (2004), «Influences on the perceived risk of purchasing online», Journal of Consumer Behavior, vol. 4 núm. 2 págs. 118-131
- Rao, A. R. y Bergen, M. E. (1992), «Price premium variations as a consequence of buyer'lack of information», Journal of Consumer Research, vol. 19, diciembre, págs. 412-423.
- Rao, A. R.; Qu, L. y Ruekert, R. W. (1999), «Signaling unobservable product quality through a brand ally», Journal of Marketing Research, vol. XXXVI, mayo, págs. 258-268.
- Ratnasingham, P. (1998), «The importance of trust in electronic commerce» Internet Research, vol. 8 núm. 4, págs. 313-321.
- Riegelsberger, J.; Sasse, M. A. y McCarthy, J. D. (2005), «The mechanics of trust: a framework for research and design», International Journal Human-Computer Studies, vol. 62, págs. 381-422
- Rotter, J. L. (1967), »A new scales for measurement of personal trust», Journal of Personality, vol. 35 núm. 4, págs. 651-665.
- Ruiz, C.; Sanz, S. y Aldas, J. (2009), «Drivers and barriers to online airline ticket purchasing!, Journal of Air Transport Management, In press, pags. 1-5
- Singh, J. y Sirdeshmukh, D. (2000), «Agency and trust mechanisms in consumer satisfaction and loyalty judgments», Journal of the Academy of Marketing Science, vol. 28 núm. 1, págs. 150-167.
- Spence, A. M. (1974), Market signaling: information transfer in hiring and related processes, Harvard University Press. Cambridge, Massachusetts.
- Srinivasan, S. S. y Ratchford, B. T. (1991), «An empirical test of a model of external search for automoviles», Journal of Consumer Research, vol. 18, págs. 233-242
- Suárez, L.; Del Río, A. B.; Vázquez, R. y Díaz, A. Ma. (2009), «Determinantes de la lealtad en el entorno online: el papel de las barreras de cambio y la satisfacción», XIX Jornadas Hispano Lusas de Gestión Científica, Baeza, 2009
- Suárez, L; Díaz, A. M.a y Vázquez, R. (2007), Relationship marketing and information and communication Technologies: analysis of retail travel agencies», Journal of travel Research, vol. 45 núm. 4, págs. 453-463
- Vázquez, R.; Díaz, A. M.a y Suárez, A. (2004), «Cómo usan Internet las líneas aéreas para desarrollar relaciones estables con los clientes», Universia Business Review, núm. 2, págs. 35-47.
- Williamson, O. E. (1975), «Markets and hierarchies», Ed. Free Press, Nueva York.
- Williamson, O. E. (1985), The Economic Institutions of Capitalism, The Free Press Nueva York.
- Williamson, O. E. (1996), The mechanisms of gobernance, Nueva York, The free Press.
Los documentos del portal se actualizan diariamente. Esta fecha hace referencia a la actualización de la información relacionada con la estructura del portal (personas, grupos de investigación, unidades organizativas, proyectos...).