The effects of the current economic situation on customer satisfaction and retail patronage behaviour

  1. Martínez-Ruiz, M.P.
  2. Jiménez-Zarco, A.I.
  3. Izquierdo-Yusta, A.
Journal:
Total Quality Management and Business Excellence

ISSN: 1478-3363,  1478-3371

Year of publication: 2012

Volume: 23

Issue: 11-12

Pages: 1207-1225

Type: Article

DOI: 10.1080/14783363.2012.661133 GOOGLE SCHOLAR
Data source: Scopus