Determining factors for tourist satisfaction in inland destinationsImpact on the depopulation problem

  1. Pablo Arranz Val
  2. Julio César Puche Regaliza
  3. Paula Antón Maraña
  4. Santiago Aparicio Castillo
Revista:
Investigaciones Turísticas

ISSN: 2174-5609

Año de publicación: 2024

Número: 27

Páginas: 77-104

Tipo: Artículo

DOI: 10.14198/INTURI.24396 DIALNET GOOGLE SCHOLAR lock_openRUA editor

Otras publicaciones en: Investigaciones Turísticas

Resumen

La despoblación es actualmente uno de los principales problemas que deben ser afrontados, especialmente en zonas de interior. El turismo es un sector que puede ayudar a aliviar este problema. Por tanto, sería conveniente potenciar las ventajas competitivas mediante un modelo turístico competente y sostenible que permita alcanzar un deseado nivel de desarrollo en una determinada zona geográfica. El trabajo implementa una poderosa herramienta de diagnóstico y de toma de decisiones para la actividad turística de la provincia de Burgos (España), identificando los factores clave en la satisfacción del turista, los cuales pueden ser decisivos en la decisión de recomendar y revisitar el destino seleccionado. Para ello, el trabajo presenta un modelo teórico de satisfacción turística. Los resultados destacan la importancia de la percepción del turista sobre los servicios del destino y sobre la calidad de los productos, así como su impacto en la satisfacción. Así que, mejorar esta calidad puede tener importantes implicaciones en mejorar la eficiencia de la gestión turística y, consecuentemente, en un mejor tratamiento del problema de la despoblación.

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