The impact of customer relationship marketing on the firm performance: A Spanish case

  1. Camarero Izquierdo, C.
  2. Gutiérrez Cillán, J.
  3. San Martín Gutiérrez, S.
Journal:
Journal of Services Marketing

ISSN: 0887-6045

Year of publication: 2005

Volume: 19

Issue: 4

Pages: 234-244

Type: Article

DOI: 10.1108/08876040510605262 GOOGLE SCHOLAR