The impact of customer relationship marketing on the firm performance: A Spanish case

  1. Camarero Izquierdo, C.
  2. Gutiérrez Cillán, J.
  3. San Martín Gutiérrez, S.
Aldizkaria:
Journal of Services Marketing

ISSN: 0887-6045

Argitalpen urtea: 2005

Alea: 19

Zenbakia: 4

Orrialdeak: 234-244

Mota: Artikulua

DOI: 10.1108/08876040510605262 GOOGLE SCHOLAR